A calm voice on the phone
Your first contact is a dispatcher. Expect questions about where you are, what is locked, what type of lock it is and whether anyone is in danger. These details help the locksmith bring the right tools and give you a realistic cost range. If someone is at risk, call 911 before you call a locksmith.
A clear estimate before anyone drives out
You should hear the service call fee and an approximate labor range before a locksmith is sent. In Millbrae the published service call fee is $29.00, with lockout labor starting at $19.00. The estimate is approximate because the true difficulty only becomes clear once the lock is inspected.
Identity checks are a good sign
A responsible locksmith will ask for ID and proof that you live at the address or own the car before opening anything. It can feel like a delay when you are tired and cold, but it is the same check that protects you from someone else getting into your home.
Being ready for the visit
- Wait somewhere safe and well lit.
- Keep your phone charged and the ringer on.
- Have ID ready, or know where it is inside.
- Note the lock brand or type if you can see it.
No surprises at the end
Before work starts, the locksmith should confirm the price. If the lock has to be drilled or replaced, you should be told why and what it will cost. Ask for an itemized invoice when the job is done. More on how after-hours lockouts are handled.
Need help now? Call 650-425-6062 or see our emergency locksmith service.
